🔄 Refund & Return Policy

At Brandix, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a hassle-free refund and return process, subject to the following terms and conditions:

✅ Eligibility

  • Items must be unused, in their original condition, and include all tags and packaging.
  • Returns or exchanges are accepted for items that are damaged, defective, or incorrect upon arrival.

🕒 Initiation of Return

  • Contact our customer support team within 7 days of receiving your order to initiate a return.
  • Reach out via:
    📧 Info@Brandixpk.com
    📞 0334-6187697
  • Provide your order number and details of the item(s) you wish to return.

📦 Return Process

  • Once approved, you will receive instructions on how to return your item(s).
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error or defective product.
  • Packaging: Ensure items are securely packaged to prevent damage during transit. Using a trackable shipping service is recommended.

💸 Refund or Exchange

  • Upon receiving and inspecting the returned item(s):
    • Refunds will be issued to the original payment method within 15 business days.
    • Exchanges will be processed and shipped as soon as possible, subject to item availability.

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or customized products.
  • Gift cards.
  • Final sale items.
    For clarity, please check the product description or contact us before making a purchase.

🔧 Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, contact us immediately to arrange a replacement or refund at no additional cost.

📲 Contact Us

For any questions or concerns about this policy, get in touch:
📧 Info@Brandixpk.com
📞 0334-6187697

By shopping with Brandix, you agree to the terms outlined in this Refund & Return Policy.

Thank you for choosing Brandix!